Forbury Assets Limited has become Optimal Power Networks Limited, a part of SSE.

Complaints Handling Procedure


We are committed to delivering the highest quality of customers service.  If you encounter any issues with the service you’ve received from us, we will work hard to resolve them quickly.

Your feedback is valuable as it enables us to enhance our procedures and train our team to consistently meet high standards.

For further details, you can access our complete complaints process HERE.