Support for vulnerable customers

Priority Services for customers with additional needs

At Optimal Power Networks Ltd, we understand that some of our customers require special assistance. If you are blind, partially sighted, deaf, have hearing difficulties, are of pensionable age, disabled, chronically sick, or depend on electricity for medical reasons, you or your representative can sign up to our Priority Services Register.

What we offer

Advanced Notice:

Receive early notifications of planned interruptions to your electricity supply and guidance on how to prepare.

Password Facility:

Ensure security by setting up a password for our engineers visiting your home, in addition to their provided ID cards.

Preparation Advice:

Get tips on preparing for unexpected power outages.

Restoration Updates:

Stay informed about restoration times and available assistance during supply disruptions.

How to register?

To register for free, call us at 0345 078 3237 between 8:30 am to 5 pm or email us at opngeneralenquiries@sse.com. Provide your name, address, telephone number, and details of your additional needs. Your information will be kept confidential and only shared with other energy-related organisations as necessary.

Additional Information:

Please note that while we strive to provide a reliable service, constant electricity supply cannot be guaranteed. It’s essential to have alternative arrangements in place.

Let Us Assist You:

Don’t hesitate to reach out and register on our Priority Services Register. We’re here to ensure your electricity needs are met efficiently and with care.